Refund Policy
At Fishkash, we’re committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to make it right. Please read our refund policy below to understand how we handle returns and refunds.
Eligibility for Refunds
- Items must be returned within 30 days of delivery.
- Products should be in their original condition, unused, and with all tags and packaging intact.
- Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Clearance or final sale items
- Items that are damaged due to misuse or improper handling
How to Request a Refund
- Contact Us: Email us at [your email] or fill out the form on our Contact Us page to initiate your return.
- Ship the Item: Once approved, return the item to the address provided. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
- Receive Your Refund: After we inspect the returned item, we’ll process your refund to your original payment method. Refunds typically take 5-7 business days to appear in your account.
Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 7 days of delivery by emailing [your email] with photos of the issue and your order details.
- We’ll replace the item at no extra cost or issue a full refund.
Order Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- If the order has already shipped, you’ll need to follow the return process after receiving the item.
Exchanges
If you’d like to exchange an item, follow the return process, and place a new order for the desired product.
Contact Us
Questions about our refund policy? Reach out to our friendly support team at [your email/contact form link].
Thank you for trusting Fishkash for your fishing gear. We value your business and are here to ensure your fishing adventures are nothing but amazing! 🎣
